Refund and Returns Policy

Effective Date: 11/28/2025
Contact: legal@aeoninfinite.com
Jurisdiction: Memphis, Tennessee (Shelby County), United States

REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy (“Policy”) describes how refunds, cancellations, chargebacks, and related financial remedies are handled across the Aeon Infinite Platform, including digital content purchases, creator crowdfunding campaigns, and marketplace service transactions.

This Policy applies to all Users, including Buyers, Backers, Creators, and Service Providers.
By using the Platform, you agree to this Policy, our Terms & Conditions, and our Vendor & Creator Agreement.

1. GENERAL REFUND PRINCIPLES

Refund availability depends on:

  • The type of transaction (crowdfunding, marketplace service, subscription, digital content)

  • Timing of the request

  • Whether delivery has occurred

  • Applicable federal and Tennessee law

Aeon Infinite aims to maintain fairness while preventing fraud and protecting creators, vendors, and buyers alike.

All requests must be submitted to legal@aeoninfinite.com if they cannot be resolved through built-in tools.

2. CROWDFUNDING PLEDGE REFUNDS

Aeon Infinite hosts reward-based crowdfunding similar to Kickstarter.
This means:

2.1 While a Campaign is Live

Backers may cancel pledges at any time before a campaign closes.

2.2 If the Campaign Does Not Meet Its Goal

No funds are collected (or they are automatically refunded).
Backer pledges are void.

2.3 If a Campaign is Successfully Funded

Once a campaign ends successfully:

  • Pledges convert into charges

  • Funds are transferred to the creator

  • Refunds are not guaranteed

Creators, not Aeon Infinite, are responsible for:

  • Delivering rewards

  • Communicating delays

  • Issuing refunds (if voluntarily or legally required)

Aeon Infinite may intervene if:

  • Fraud is proven

  • A creator abandons a project

  • There is evidence of misuse of funds

  • A creator violates platform policies

In such cases, Aeon Infinite may:

  • Freeze payouts

  • Reverse funds

  • Require refund distribution

  • Terminate the campaign or account

3. MARKETPLACE SERVICE REFUNDS (micro jobs)

Marketplace service purchases are governed by the following rules:

3.1 Before Work Begins

Buyers may cancel orders before the vendor has started work.
Refunds are typically granted automatically.

3.2 After Work Has Begun

Refunds depend on:

  • The percentage of work completed

  • Evidence provided by both parties

  • Communication history

  • Whether the vendor materially followed the agreed description

Refunds may be partial or denied.

3.3 Completed Orders

Refunds are generally not available after:

  • Work has been delivered

  • Revisions have been completed

  • The buyer has approved the delivery

  • A reasonable period of time has passed

3.4 Vendor Non-Delivery

Aeon Infinite may issue refunds if:

  • The vendor does not start work

  • The vendor becomes unresponsive

  • The vendor clearly violates Platform rules

  • Fraud or deception occurs

3.5 Buyer Misconduct

Refunds may be denied if the buyer:

  • Abuses revision requests

  • Attempts to obtain free work

  • Submits false claims

  • Violates Platform rules

Aeon Infinite may suspend accounts engaging in abuse.

4. DIGITAL CONTENT, SUBSCRIPTIONS & DOWNLOADS

These include:

  • Paid comics

  • Digital downloads

  • Premium content

  • Subscription plans

4.1 Digital Goods

Once digital content is made available, refunds are generally not offered, consistent with federal and Tennessee digital goods regulations.

4.2 Subscription Plans

Subscriptions:

  • Renew automatically (per Tennessee Automatic Renewal laws)

  • Can be canceled at any time

  • Remain active until the end of the current billing cycle

Refunds for past subscription charges are typically not issued unless required by law.

4.3 Misleading or Broken Content

Refunds may be granted if:

  • Content is inaccessible

  • The purchase was made in error due to a system malfunction

  • Aeon Infinite determines a genuine billing mistake occurred

5. CHARGEBACKS & PAYMENT DISPUTES

5.1 Filing Chargebacks

Buyers who file chargebacks through their bank or credit card issuer may:

  • Lose access to purchased content or services

  • Have their Aeon Infinite account suspended pending investigation

5.2 Resolution Process

Upon receiving a chargeback:

  • Aeon Infinite may provide evidence to the bank

  • Creators/Vendors may be asked to provide proof of delivery

  • Funds may be held or deducted from creator/vendor balances

5.3 Excessive Chargebacks

Creators, vendors, or buyers with a pattern of abusive chargebacks may face account termination.

6. FRAUD, ABUSE & PLATFORM INTERVENTION

Aeon Infinite may intervene in transactions involving:

  • Fraud

  • Misrepresentation

  • Unauthorized charges

  • Misuse of funds

  • Delivery of harmful or illegal content

  • Violations of federal or Tennessee law

Intervention may include:

  • Freezing balances

  • Canceling transactions

  • Issuing refunds

  • Requiring creators/vendors to issue refunds

  • Suspending or banning accounts

7. TENNESSEE-SPECIFIC REGULATORY COMPLIANCE

This Policy incorporates Tennessee legal requirements including:

7.1 Tennessee Consumer Protection Act

Refunds or remedies may be required if a creator/vendor engages in:

  • Deceptive business practices

  • Misrepresentations

  • Unfair treatment of customers

7.2 Tennessee Automatic Renewal Law

Subscriptions must:

  • Clearly disclose auto-renewal terms

  • Offer a simple online cancellation method

  • Provide renewal reminders where required

7.3 Shelby County Jurisdiction

Dispute resolution defaults to Shelby County courts unless arbitration applies.

8. LIMITATIONS

Refunds are not guaranteed under any of the following:

  • Buyer remorse

  • Changes of mind

  • Subjective dissatisfaction when work meets the documented description

  • Late refund requests

  • Personal financial difficulties

  • Rewards or services that cannot be delivered due to force majeure events (e.g., natural disasters) unless required by law

9. HOW TO REQUEST A REFUND

All refund requests must include:

  • Your name

  • Your account email

  • Transaction ID

  • Description of the issue

  • Evidence of non-delivery or deviation (if applicable)

Send documentation to:
📩 legal@aeoninfinite.com

We typically respond within 7–14 business days.

10. GOVERNING LAW & VENUE

This Policy is governed by:

  • The laws of the State of Tennessee

  • Applicable federal law

Unless arbitration applies, disputes are heard exclusively in the:

State and federal courts of Shelby County, Tennessee.

11. CHANGES TO THIS POLICY

Aeon Infinite may revise this Policy periodically.
Material changes will be communicated via:

  • Platform notifications

  • Email alerts

Continued use of the Platform constitutes acceptance of updated terms.

12. CONTACT INFORMATION

For refunds, disputes, or clarifications:
📩 legal@aeoninfinite.com

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